Privacy Policy

Last updated: 05.01.2026

Balkan Flow (“Company”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you visit balkan-flow.com, make a booking, or participate in our activities.

This policy complies with:

  • GDPR (EU Regulation 2016/679)
  • applicable Montenegrin law
  • relevant United States privacy principles



1. Information We Collect

We may collect the following personal data:

  • Full name
  • Email address
  • Phone number (including WhatsApp contact)
  • Payment and billing information (processed via third-party providers)
  • Booking details and selected activities
  • Emergency contact information (when required)
  • Technical data (IP address, browser type, cookies)

We do not intentionally collect sensitive personal data unless required for safety purposes and voluntarily provided by the user.


2. How We Use Your Data

Your personal data is used solely for:

  • processing bookings and payments
  • communication regarding tours and schedules
  • safety and emergency management
  • legal and accounting obligations
  • improving website functionality and user experience

We do not sell or rent personal data to third parties.


3. Legal Basis for Processing (GDPR)

We process personal data based on:

  • contractual necessity (booking and participation)
  • legal obligations
  • legitimate interests (safety, service improvement)
  • explicit user consent where required


4. Data Sharing & Third Parties

We may share limited data with:

  • payment processors
  • booking platforms (e.g. GetYourGuide, TripAdvisor)
  • emergency services (only when necessary)
  • legal or governmental authorities when required by law

All third parties are required to comply with applicable data protection regulations.


5. Data Storage & Security

  • Data is stored securely using industry-standard safeguards.
  • We retain data only as long as necessary for legal, contractual or operational purposes.
  • Despite best practices, no online transmission can be guaranteed as 100% secure.


6. Cookies

Our website uses cookies to improve functionality and analytics.
You may disable cookies in your browser settings; however, some features may not function properly.


7. Your Rights (GDPR & US Users)

You have the right to:

  • access your personal data
  • request correction or deletion
  • withdraw consent
  • restrict or object to processing
  • request data portability

Requests can be submitted via the contact details listed on our website.


8. International Users

By using this website from outside Montenegro, you consent to the transfer and processing of your data in Montenegro and the EU.


9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates become effective upon publication on the website.


10. Contact

For privacy-related inquiries, please contact us using the official contact details listed on balkan-flow.com.